You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Yes. To update credit card information, click on Account Info. Click on Credit Card Details button in the Account Info page. Select the card from the list and click on Update Credit Card button.

No. You cannot have more than one billing address. But you can change your billing address by editing it.

Yes. You can specify as many shipping addresses as you want.

If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of Florida, USA, you would be charged Florida Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.

The taxes on your order depend on the tax zone that you belong to. You must select the tax zone that your billing address falls in for this purpose.

To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

No. You cannot delete any address but you could change it by editing it.

To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

To cancel an order, you must contact our customer service executive either by email or through telephone and they will give you further information.

As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.

No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

Credit cards are not the only payment option accepted at the Online Shop. From the checkout page, you may choose to pay with PayPal. Another payment option would be to send us a money order. If you opt to send your payment via money order, please be advised that the part may not be in stock when the payment is received. If you need any further assistance, please contact our Customer Service Department.

If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

If you want to return a part, first you must obtain an RMA number from our website. To do so you can login to your account and click the RMA icon. When returning any parts, please follow all guidelines for such. If you do not, this will delay the issue of a refund.

When you place an order either online or over the phone an email is sent to the email address you provided when you registered. If you did not receive an email, please check your account with us to ensure we have the correct email address on file. If you use a “black or white” list, please make sure you add GDL Cycles to your “white” list.

Yes, GDL Cycles offers a Dealer Discount Program, where we offer special pricing to registered dealers. If you would like to become a part of our dealer program, please visit here.

We generally ship orders through UPS. You can choose to have your package shipped UPS Ground, 3 Day Select, 2nd Day Air or Next Day Air. When the order has been processed you will receive the package tracking information in an email. You can track your package(s) on the UPS website at:

http://www.ups.com

Most shipments outside the continental USA will be shipped using the United States Postal Service. If it is an international shipment, you may not receive any tracking information. Some international destinations we are not able to retain tracking information on. If your package is shipped via the postal service and you received tracking information, you can track your package on their website at:

http://www.usps.com

We ship our engines via Southeastern Freight Lines. All freight carriers charge a fee to deliver to a residential address, we recommend you arrange delivery to a business or schedule to have the shipment picked up at the closest terminal. Please call us for a rate quote and we can calculate the charges based on your zip code. Once the shipment is picked up, we will provide you with the tracking information. You can track the shipment, as well as locate resource phone numbers using their website at:

http://www.sefl.com

Yes, we do. We purchase parts in bulk. If you have a large assortment of parts, please contact us with a list of parts you have, where you are located and your contact information. We will arrange shipment or pick up of parts. At this time we only deal in large bulk purchases, such as a dealer closeout or liquidation.

Yes, we take trade-ins. We will assess the trade-in vehicle by the blue book value, condition and mileage. We offer fair and competitive pricing.

Yes, you can. We do NOT take deposits on engines, but you may put down a 50% deposit for us to hold any other item(s) for you. We will take the item(s) off of our website and hold it until we receive the rest of the payment OR until 14 days has passed. If we still have not received payment within the 14 days, we will re-inventory the item and your deposit will be forfeit.

Credit cards are not the only payment option accepted at the Online Shop. From the checkout page, you may choose to pay with PayPal. Another payment option would be to send us a money order. If you opt to send your payment via money order, please be advised that the part may not be in stock when the payment is received. If you need any further assistance, please contact our Customer Service Department.

Yes, you can. We only accept US money orders for orders placed outside the United States. Please contact our office to get a shipping quote and to place your order.